All orders are fulfilled at our distribution center in Stockholm, Sweden within 2 business days (subject to card clearance and stock availability). We operate Monday to Friday and not on public holidays.
When your order is placed we will send you a confirmation of the purchase.
The delivery time from the date the order is shipped from our warehouse may vary depending on destination. Deliveries in Sweden are normally made 1-2 days after the order is shipped from our warehouse. The delivery time for international orders may vary depending on destination and local postal services. For our standard worldwide shippng service the delivey time is usually between 2-4 weeks and for our express service it is usually between 3-4 days.
We are not to be held responsible for any delay or any other matters in connection with the delivery of the goods, since we cannot be accountable for unexpected proceedings caused outside our control by the delivery service company. Please visit www.posten.se (Swedish post) for more information on exact delivery times. Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes. If you wish to send products to more than one address, please place one order for each address.
REFUNDS AND EXCHANGES
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Bookman cannot accept returns where labels have been removed.
You are responsible for the shipping of returned items back to Bookman. Items lost in transportation will not be compensated for.
Shipping charges on returned merchandise are at the customer's expense. However, Bookman will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
For exchanges and returns send an email to firstname.lastname@example.org.