GENERAL TERMS AND CONDITIONS
These terms apply to all users of the domain bookman.se and the sub-domains (henceforth: the site). The Terms and Conditions will be valid for all your future transactions with Bookman AB (henceforth: Bookman; may be referred to as ‘us’) and visits to the site. The domain is owned by Bookman. The company is registered in Sweden, with corporate identification number 556725-7190.
Bookman reserves the right to revise these terms and conditions. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.
Parental or guardian consent is required for customers under the age of 18.
REFUNDS AND EXCHANGES
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Bookman cannot accept returns where labels have been removed.
You are responsible for the shipping of returned items back to Bookman. Items lost in transportation will not be compensated for.
Shipping charges on returned merchandise are at the customer's expense. However, Bookman will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
For exchanges and returns send an email to firstname.lastname@example.org.
Bookman do not guarantee that all the items available at the Bookman web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you shortly by phone or by e-mail. We cannot promise that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Bookman may at any time change the content of the site.
Though Bookman strife to always display the correct texts, images and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where Bookman act as agent for such services, we cannot be held responsible for any errors resulting from their activities.
Bookman cannot be held responsible for any damaged caused from using the site or for that matter not being able to use the site. Bookman cannot guarantee a problem-free uninterrupted and secure access to the site.
COPYRIGHT PERMISSION NOTICE
Copyright in the documents provided in this site (including, without limitation, logos, graphics, text, photos, designs, icons, images, data and software) provided in this web site are owned by or licensed to Bookman and it’s affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from Bookman. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
For press inquiries, please view our contact pages at www.bookman.se.
All personal information saved at the site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to Bookman. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering to our web shop, you can choose not to receive information from Bookman. If you wish to end your subscription to information from Bookman, send an email to email@example.com, stating your email address and a short description of the matter.
You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to firstname.lastname@example.org. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
All customers paying by card are subject to validation checks. Bookman make the reservation to delay any order if we suspect a further security control is needed.
For security reasons, we do not store any payment information in our database.
We cooperate with DIBS Payment Services. The transaction of credit card data is encrypted using the industry standard 128-bit SSL. Bookman does not store any credit card data. This web shop supports 3Dsecure. 3Dsecure is a security standard developed by VISA to verify that the person using the credit card for a purchase also is the holder of the card.
Cookies are used in the site, in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.
You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.
The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.
We cannot guarantee that colors in website are fully equivalent to the items actual colors. This depends partly on the color settings of your computer and monitor.
PAYMENT AND PRICES
We accept card payments by Visa, MasterCard, Diners Club and PayPal. If your country is a member of the European Union (EU), prices include Swedish VAT at 25 %.
Shipping costs will be added to your order. Shipping charges for your specific order and specific destination is shown in the Check-out before payment and specified on your order confirmation.
Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Bookman ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
If a warranty issue occur please contact the store where you have purchased your Bookman product, they are obliged to help you. If your product is purchased from our web shop, please contact us.
Bookman AB hereby warrants that, under normal use, this product will be free from defects in materials and workmanship for a period of one (1) year from the date of original retail purchase. The warranty is valid only if the original proof of purchase issued to the purchaser, specifying the date of purchase, is presented with the product to be replaced.
If you believe the product is defective within the limited warranty period, return the product to the authorized dealer, with the original proof of purchase. The authorized dealer, will replace the product in the case a defect in manufacture or workmanship is identified. In case the authorized dealer does not have the product in stock, Bookman AB will provide a replacement to the authorized dealer.
This warranty does not apply in cases of abuse or misuse of the product, damage caused by typical wear and tear, accidents, acids, water, misuse or neglect and is limited to the value of the product. This warranty applies in addition to your statutory rights in relation to your country.
All orders are fulfilled at our distribution center in Stockholm, Sweden within 2 business days (subject to card clearance and stock availability). We operate Monday to Friday and not on public holidays.
When your order is placed we will send you a confirmation of the purchase.
The delivery time from the date the order is shipped from our warehouse may vary depending on destination. Deliveries in Sweden are normally made 1-2 days after the order is shipped from our warehouse. The delivery time for international orders may vary depending on destination and local postal services. We are not to be held responsible for any delay or any other matters in connection with the delivery of the goods, since we cannot be accountable for unexpected proceedings caused outside our control by the delivery service company. Please visit www.posten.se (Swedish post) for more information on exact delivery times.
An extra charge of 10 EURO or 10 USD will be charged for uncollected items if the package is to be re-sent.
In case of Force Majeure, Bookman’s obligations will be suspended. The contract between you and Bookman can, in such cases, be partially or fully terminated by yourself or by Bookman. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
Under such circumstances, Bookman will attempt to resolve all issues in a timely manner.
The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.